CleanMyPergo.com - John Chappell Technical
Services (JCTS) - Terms & Conditions
www.CleanMyPergo.com is owned and run by 'John Chappell Technical
Services' abbreviated as 'JCTS' in this document.
Terms and conditions of sale
The following terms and conditions apply to all orders for
the purchase of goods from the CleanMyPergo.com Online shop.
If you place an order online to purchase a product from CleanMyPergo.com
we will send you an e-mail confirming receipt of your order
and containing the details of your order. Your order represents
an offer to us to purchase a product which is accepted by
us when we deliver the product to you. Any products on the
same order which we have not delivered to you do not form
part of that contract.
Description of the Goods
We will take all reasonable care to ensure that all details,
descriptions and prices of products appearing on the website
are correct at the time when the relevant information was
entered onto the system. We reserve the right to refuse orders
where product information has been mis-published, including
prices and promotions.
The supply of goods from this website is subject to availability
and it is not always possible for us to inform you at the
time you place your order whether the goods you want are still
available for purchase. In the case of this happening we will
inform you of the delay, if the delay is deemed excessive
will can offer either a carefully selected alternative, or
a refund may be offered.
All products can only be delivered to addresses within
the UK mainland at this time. Delivery is currently set at
a flat rate of £ 5.99 for all orders.
We aim to dispatch most parcels within 48 hours ( 2 working
days ). subject to current stock being available.
Most orders are dispatched by Parcelforce tracked service,
expected delivery of 1-2 working days from dispatch, this
is not a next day guaranteed service. Where an e-mail address
has been supplied we will send out an e-mail confirmation,
detailing your order & dispatch date, you will also receive
an e-mail from pay pal setting out your payment receipt, and
an e-mail from Parcelforce offering you the tracking information
of your order from us ' John Chappell Technical Services'.
Single orders of small lighter items are sent out using The
Royal Mail delivery service. Delivery of these items after
dispatch from us is normally expected to be within 3 works
If you do not hear from us after placing your order, firstly
you should check your junk e-mail folders in case any of the
confirmation e-mails being wrongly placed their by your e-mail
program, failing that please contact us to confirm your order.
Cancellation and Returns
We offer a 14-day no quibble returns policy which begins from
the date you received the goods. If you contact us outside
of the 14-day period we will not refund the order (unless
defective/damaged). All unwanted goods should be returned
in a resaleable condition, note that will not cover the return
of the postage costs of the returned goods, nor will we cover
the postage costs of your returning the products to us. We
retain the right to charge a 25% restocking handling fee for
unwanted returns. This does not affect your statutory rights.
For more information on your statutory rights please visit
you send your item back to us we will process the returned item and offer you
the choice of a replacement or a refund - without postage costs.
you request a refund we will not refund the delivery charges incurred in sending
the item to you. Where if you change your mind or decide the products are unsuitable,
we will not refund you for the delivery charge of the courier, nor will we cover
the cost of the item being returned to us. Pay pay inc.will notify you via e-mail
of your refund if payments was made online. You can expect a refund in the same
form of payment originally used for purchase.
If you wish to contact
us about returns click
When submitting your order you are agreeing
to the purchase of goods and to allowing JCTS to use your personal data for the
purpose of supplying the goods. For further information on privacy and security
will not be responsible for any business loss (including loss of profits, revenue,
contracts, anticipated savings, data, goodwill or wasted expenditure) or any other
indirect or consequential loss even if the loss was reasonably foreseeable to
both you and us when you commenced using the website or when the contract for
the sale of goods was formed.
Alteration of Service or Amendments to
We reserve the right to make changes to our website, policies,
and these Terms and Conditions of Purchase at any time. You will be subject to
the policies and Terms and Conditions of Purchase in force at the time that you
use the website or that you order goods from us, unless any change to those policies
or these conditions is required to be made by law or government authority (in
which case it will apply to orders previously placed by you). If any of these
conditions are deemed invalid, void, or for any reason unenforceable, that condition
will be deemed severable and will not affect the validity and enforceability of
any remaining condition.
Events beyond our reasonable control
will not be held responsible for any delay or failure to comply with our obligations
under these conditions if the delay or failure arises from any cause which is
beyond our reasonable control. This condition does not affect your statutory rights.
law and Jurisdiction
These conditions are governed by and construed in
accordance with the laws of the England and Wales. You agree, as we do, to submit
to the exclusive jurisdiction of the English courts. JCTS is not VAT registered
at this time.