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Order Procedure & Delivery Details
Mail Order Option >
Delivery Problems - Lost or Damaged>
- Help and FAQ>>>
Policy - More Information >>>
& Refund Policy - More Information >>>
- CleanMyPergo.com - Terms & Conditions - More Information >>>
& Pay Pal Support:
You can order all of the
products from this site by clicking on the add to basket button next to your desired
product, this will open a Pay Pal window showing you your chosen items, this is
called your 'Shopping Basket' don't worry, this is just a list, you can delete
items on this list if don't require them or if you make a mistake. Once you are
happy with your order list you can then proceed to the checkout, click the checkout
button and follow the instructions for entering your payment details. No payments
will be taken from you until you completely complete the PayPal form, you can
cancel at any time if you need to. Payment is completely secure using the Pay
Pal payment system. Once payment has been received by us, we will dispatch your
order. You can pay by all of these methods listed below:
securely with any major credit card through PayPal.|
Procedure & Delivery Details:
All products can only be delivered to addresses
within the UK mainland at this time. Delivery is currently
set at a flat rate of £ 5.99 for all orders covering
Parcelforce Zone 1 areas, other outlying areas can be
upgraded using the upgrade option below.
We aim to dispatch most parcels within 48 hours ( 2
working days ). subject to current stock being available.
Most orders are dispatched by Parcelforce tracked service,
expected delivery of 1-2 working days from dispatch,
this is not a next day guaranteed service. Where an
e-mail address has been supplied we will send out an
e-mail confirmation, detailing your order & dispatch
date, you will also receive an e-mail from pay pal setting
out your payment receipt, and an e-mail from Parcelforce
offering you the tracking information of your order
from us ' John Chappell Technical Services'.
Single orders of small lighter items are sent out using
The Royal Mail delivery service. Delivery of these items
after dispatch from us is normally expected to be within
3 works days.
If you do not hear from us after placing your order,
firstly you should check your junk e-mail folders in
case any of the confirmation e-mails being wrongly placed
their by your e-mail program, failing that please contact
us to confirm your order.
We can now offer delivery upgrades on top of our standard
postage charges for zones outside of zone 1 (Parcelforce)
Zones 2 & 3 such as the Chanel Islands, Highlands
and Jersey & Guernsey will require an upgrade on
please add this extra charge below to your order.
Delivery upgrade (Parcelforce Zones 2
Channel Islands / Highlands / Islands
This charge allows customers in the Channel Islands,
Highlands, Jersey & Guernsey to place orders,
this is in addition to the standard fee of £5.99
total delivery charge will be £ 12.98.
Delivery would normally be 2-3 days from dispatch
for these areas.
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We also run a MAIL ORDER option, you can pay
by cheque if preferred, write to us enclosing your order
requirements & FULL postal address, please
remember to enclose our reference codes and the number
of the items you would like.
Please make cheques out to 'John Chappell Technical
Services'. Send your orders to:
John Chappell Technical Services
83 Birchfield Drive
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Goods, Lost Parcels or General Parcels / Claims:
You must inform
us as soon as possible should you find you have a damaged parcel beyond use, and
await instructions, do not attempt to post any items back to us until instructed
to do so in agreement from us. If you suspect your parcel is lost please contact
us, for more information, please read our Returns
From time to time it is possible that some deliveries may get
lost or damaged in transit ( thankfully this is rare ). We package our products
very carefully with plenty of padding and strong cardboard cartons where necessary.
If we are going to make a claim from the Royal Mail for a damaged Parcel, they
require you to show them evidence of the damage where possible, damage claims
are normally only accepted with some proof of damage. Where possible the post
office ask you to take photos of the damaged parcel, and make a brief description
of what appears to have happened to the parcel.
If your parcel has been
damaged beyond use we will need to claim off the delivery company, we use The
Royal Mail standard parcels service. Please keep the damaged package until the
claim has been resolved.
Lost or Delayed Parcels:
Please note that we
can only accept a claim for loss if the item has not been delivered and it is
15 or more working days after the due delivery date. Claims must be made within
12 months of the date of posting. We mainly use The Royal Mail Standard Parcels
Service, this is normally 3-6 working days. Please contact us after 21 working
days if your parcel has not turned up, remember we are both in the hands of a
delivery company at this stage, so be patient, it is very rare for parcels to
go missing completely however, some delays in some areas are possible.
see our Returns Policy
for more information.
If you have any problems with this procedure please
feel free to e-mail us and we will do what we can to help.
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If you have any special
orders or requirements please let us know, you can e-mail us either using the
'Contact Us' button above or use:
Sales@CleanMyPergo.com - Email us now
Click Here >>
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