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* mainland UK only
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Cleaning & Care Advice
 
Sales
0845 0945 405

(sometimes a call back service)
9.30am till 4.30pm
Monday to Friday
 
   
 

www.CleanMyPergo.com - (JCTS) Returns Policy

We hope that you are pleased with your purchase from CleanMyPergo.com however, we understand that there are occasions when you may need to return goods to us. For your peace of mind and happiness we offer the following terms in respect of returns and refunds for our products.

Remember, if you are not 100% happy with what you have bought then just send it back to us - unused and in its original packaging, within 14 days for a full refund of the item / product cost only. We do not offer the replacement of the costs of postage for items sent out from our premises nor do we offer to cover the costs of the return postage if the items / goods are no longer required.

What to do if you have changed your mind ?

Please contact us as soon as possible if you have simply changed your mind and wish to cancel you order, making sure that you quote your Order Number (contact details as below).

If your order has not been processed and shipped then we can cancel it immediately and your money will be credited back to you however, if your order has already been dispatched then you will need to return the goods to us (see Returns Instructions below) at your own cost and within 14 days of the date that the item was delivered to you. On receipt of the goods we will issue a full refund for the cost of the goods to your original payment method (postage and insurance are not refundable).

Please note that we are unable to issue refunds for products that shows evidence of having been used, unless they are faulty.

Please note that return shipping costs can only be refunded where we have sent the wrong goods in error.

Tip: To receive the item that you need faster simply place a new order for the item you require (remember that we only list items that we have in stock and available for immediate dispatch). You can then return the original item as per our Returns Instructions below and we will issue a full refund for the cost of the goods to your original payment method upon receipt (postage and insurance are not refundable).

What to do if your goods are faulty upon arrival ?

If the goods are faulty upon receipt or on first use then please contact immediately. We aim to replace any defective items with replacements. If we are unable to supply an exact replacement, and/or a viable alternative cannot be supplied either, then we shall issue a full refund to you via your original payment method.

What to do if your goods appear damaged upon arrival ?

Please also inform us immediately if your goods were damaged in transit. If goods are visibly damaged upon receipt please accept delivery and then contact us. Please ensure that you retain everything as is, at the delivery address so that our claim with the courier can be validated. We will often need proof of the problem via a brief description of the type of damage, such as the item appears to have been dropped, crushed or pieced ,and if possible a photograph will help with our claim.

What to do if you have received the wrong goods ?

Please contact us immediately if you think that you have received the wrong goods, and we will make every effort to rectify the situation in the quickest and most convenient way possible, and at no further cost to yourself. We will arrange for replacement goods to be dispatched to you and will ask you to return the incorrect items via The Royal Mail, Standard Parcel Service at your post office. We will arrange the refund of your postage costs in this event.

What to do if your goods have developed a fault ?

All products are backed by a 12 month manufacturer's guarantee from the date of purchase. If you experience a problem with your goods please contact us, with your original Order Number to hand. Subject to your exact requirements we can then agree or discuss any other preferred course of action you would like us to take.

Returns Instructions:

We recommend that you use a reputable courier, such as The Royal Mail standard parcels service from your local post office. We will only honor refunds of postage where necessary, when this service has been used.

Please note that responsibility for any product returned remains with you until such time as we receive it. If you send a product back for an exchange you will be charged for shipping the new product back to you.

Returns Address
John Chappell Technical Services
CleanMyPergo.com
83 Birchfield Drive
Worsley
Manchester
M28 1ND

Tel: 0700 345 0405 (Mon-Fri 09:00-17:00) ( calls charged between 12 & 49 pence per minute depending on your service provider )

Your statutory rights are not affected by the above terms and conditions

 
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Copyright - John Chappell Technical Services © (JCTS) - Last updated 26th Oct 2017 - please note that we only offer delivery of our products within the United Kingdom (UK)