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* mainland UK only
other options available
see support page

Cleaning & Care Advice
 
Sales
0845 0945 405

(sometimes a call back service)
9.30am till 4.30pm
Monday to Friday
 
 

Pay Pal - Help FAQ

 
 


Question : What is PayPal and how does it work ?

Answer : The simple idea behind PayPal, using encryption software to allow people to make financial transfers between computers, it has turned into one of the world's primary methods of online payment.PayPal is a safer, simpler way to send and receive money online. PayPal is an e-commerce banking business allowing payments and money transfers to be made through the Internet. PayPal serves as an electronic alternative to traditional paper methods such as checks and money orders.

A PayPal account can be funded with an electronic debit from a bank account or by a credit card. The recipient of a PayPal transfer can either request a check from PayPal, establish their own PayPal deposit account or request a transfer to their bank account. PayPal is an excellent example of a payment intermediary service that facilitates worldwide e-commerce.

PayPal performs payment processing for online vendors, auction sites, and other commercial users, for which it charges a fee. The fees charged for payment to this site are only charged to JCTS and not you, the consumer. There are no extra fees to pay on top of the prices for items shown on this web site, we pay the fees for the processing of the pay pal payments not you the customer.

You can pay for items you buy on eBay as well as on hundreds of other leading retail websites, or you can use PayPal to send money quickly and safely to anyone with an email address. You can pay with money held in your PayPal account balance or use another payment method such as a credit card, debit card or your bank account. PayPal never shares your financial information with sellers or retailers.

If you make a payment through PayPal, you will receive an email notification from PayPal, the money will be debited from your chosen account or card linked to your PayPal account. We will also send you an email confirmation of you order as soon as payment has been received.

It’s free to sign up for a PayPal account.


 
 

Question : How do I open a PayPal account ?

Answer : To open a PayPal Personal follow these steps:

Visit the PayPal website at www.paypal.co.uk
Click ‘Sign Up’ at the top of the page
Select your country or region from the drop down menu
Select your preferred account type ( most people have personal accounts ) and click ‘Get Started’
Enter your information, including your full email address and choose a password (it must contain at least 8 characters and is case sensitive). You will need these to log in to your PayPal account.

From there, you will go to a page that asks for your basic personal information -- your name, address, telephone number and e-mail address. You will also be required to enter two security questions in case you lose your password, and you have to enter a randomly generated series of letters and numbers, which help prevent fraud. Once you confirm your account by following instructions you'll receive via e-mail, the sign-up process is done.

Adding a valid, current credit card to your account will allow PayPal to confirm your address (if it matches where you receive your credit card statements). Having a confirmed address shows both buyers and sellers that you are less likely to be a scammer. You can also use your credit card for PayPal's Expanded Use service, which allows you to draw money from the credit card, instead of just from a bank account.

Get verified to move funds between your bank account and your PayPal account.

If you want to add funds to your PayPal account from your checking account, or vice versa, you need to enter and verify your bank account with PayPal. When you enter your account number and sort code number, PayPal will make two small payments to that account. These payments are usually about 5-10 pence. PayPal will then ask you to enter those amounts in order to verify the account (they'll show up on your bank statement as deposits ). After you enter them, your bank account will be ready for use.


 
 Question : How do I change my postal address ?

Answer : Here's how you can change your address:

Visit the PayPal website at www.paypal.co.uk
Log in to your PayPal account.
Click Profile at the top of the page.
Click Postal Address in the Account Information column.
Click Add.
Enter your new address.
Click Save. - Done !


 
 Question : How do I change the expiry date of my credit or debit card ?

Answer : You can change your card expiry date in your profile. Here's how:

Visit the PayPal website at www.paypal.co.uk
Log in to your account.
Click the My Account tab
Click Profile at the top of the page.
Click the Credit Cards link in the Financial Information column.
Select the credit or debit card you are updating, and click Edit.
Select the new expiry month and year of your card.
Enter your credit or debit card verification number, and click Save - Done !

We often find that long term customers try to pay us with their new credit cards and find that they cannot pay or are coming up with errors as they have not updated their expiry dates with the card registered with PayPal.


 
 For more on PayPal help please visit their web site help page section - www.paypal.com/help  
   
   
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Copyright - John Chappell Technical Services © (JCTS) - Last updated 26th Oct 2017 - please note that we only offer delivery of our products within the United Kingdom (UK)